1. Payment

To secure a booking full payment is required, unless another amount has been stated in the invoice. Within the full payment there is a non-refundable deposit of 20% of the full hire charge. Your reserved booking will be held for two days. After two days, if full payment hasn’t been made you risk losing the items you wish to book.

The total amount will be due 30 days prior to the start date of the hire period. If you fail to pay in full by 30 days and have not canceled your booking with us in writing you will be liable for the full amount.

Payment must be made via Stripe. 

 

2. Cancellations and Amendments

• All cancellations must be in writing.

• Cancelation more than 30 days of the agreed hire date you will receive a 80% refund.

• Cancelation within 7 days or less of the agreed hire date there will be no refund given.

• The 20% deposit is non-refundable. 

If you wish to add more items costing more than originally invoiced, an additional invoice will be issued. You can add new items to your booking right up until the week of your hire period subject to availability

 

3. Refundable Security Deposit

• A security deposit will be required no later than 30 days before hire commences. Deposits will be made via invoicing through Stripe. 

• The security deposit is £100 per tent rented.

• If the cost of repairing/replacing items comes to less than than the security deposit paid then a partial refund will be issued within 30 days of the hire period ending.

• If the security deposit does not cover the cost of any repairs/replacements then an invoice will be issued for the outstanding amount and the hirer will have 14 days in which to pay.

4. Items for hire.

Many of the items are of a certain age and therefore may not be perfect. Rust, stains, fraying or fading may occur due to their nature. When items are delivered it is your responsibility to check items and sign the delivery note to say you are satisfied with the condition items are in and that all components are present.

Items are the sole responsibility of the client while on hire. Unattended items remain the responsibility of the client during the hire period. You will be liable to replace them with like for like if they are lost, damaged or stolen. We strongly recommend that you take out event insurance so you are covered if anything should happen to the items hired.

All items are risk assessed and assessed before and after hire. However, many of the items are old and therefore may not meet current safety regulations. We take no responsibility for any injury or damage our items may cause to persons, objects or premises while the items are signed out to you.

No items must be altered in any way. If we find an amendment has been made we will regard that item as broken and you will be liable to charges. Breakages will be charged at the full retail cost of replacement. If an item is damaged so it is no longer able to be hired it will be classed as broken. In the instance where an item is made up of a number of individual pieces and one of those pieces is broken or lost, the cost of replacing that item will be required. You will be informed of this cost within 14 days after the event.

If, for circumstances beyond our control, an item you have hired is no longer available we will inform you and try to match your item like for like. If you are unhappy with our choice a refund for that item will be made to you.

 

5. Hire period.

All items will be hired out for a period of up to 48hrs unless otherwise agreed in writing. This period commences when items are signed out by you until signed back in by us. If you have contacted us to tell us you cannot return them you will be charged at the full hire cost for every additional 24 hours that the items remain signed out to you. 

 

6. Delivery and collection.

When collecting you are responsible for all safe transit and heavy lifting of all items.

 

7. Refusal and sub hire.

We have the right to refuse to hire our items to anyone we feel will misuse items or who will be running an event that goes against our ethos. Under no circumstances can you sub hire our items.

 

8. Photography.

Images of our items are for private use only. If items will be featured in any promotion or publication you must first receive written permission by us.

We may wish to take photographs of your event for our own marketing purposes. We will ask permission first and you have the right to refuse.

 

9. Complaints.

All complaints must be in writing.

 

10. Confidentiality.

All personal details of customers will be kept securely for no longer than one year following the date of your event. They will not be passed on to any other party.

 

11. Copyright.

All wording and images on our website and social media is Copyright to Tentals.